Frequently Asked Questions

GENERAL HELP

Q: How will I know if I win?
The winning raffle ticket number is announced during the game! The winning number is listed on the Winners tab of the website. Additionally, the winner will be notified via email with paperwork and more instructions. The winner will have 30 days from the conclusion of the rafle to complete and return the paperwork to us to recieve their check.

Q. I won! How do I receive my winnings?
You will recieve an email shortly after the raffle ends with the instructions. The check will be issued 2-3 weeks after the completed paperwork is recieved. 

Q. I didn't win. Can I get a refund?
No -  we do not issue refunds. Since this is a raffle, your contribution will be included in the jackpot prize. 

Q. What department should I contact with questions?
The 50/50 Raffle is administered by the Seminole Sports Marketing staff. Contact us via email at ath-marketing@fsu.edu or via phone at 850-644-2550

 

TECHNICAL HELP

Q. Why does fsu5050.com require my location and/or why am I receiving the following prompt: "https://fsu5050.com would like to use your current location?"
Your current location is required to confirm eligibility. The raffle will be offered throughout the State of Florida (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.

Q. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, Please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?
The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?
Please go to the Contact page and request that the raffle Manager email you your tickets.

Q: What if I can not purchase tickets on fsu5050.com due to Location issues?
You may have told your browser to never share your location. You need to change that setting to allow sale.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

Note: If still experiencing problems, go to maps.google.com in your browser and see where it places you.